Friday, January 16, 2009

Dear Mr. Comcast:

Surely there are enough smart people working for you to know without asking that some of your customers were not born with a calulator in one hand, a cell phone in the other and a Blackberry and IPod in their backpacks.

I have 3 quick questions:
1-How many gazillion dollars went into the reconfiguration of your internet page?
2-Did you ever hear your mom or dad say "if it ain't broke, don't fix it?"
3-Did it cross anyone's mind to do a Customer Satisfaction Survey before making massive changes?

Many of us woke up this week wondering where our email address books disappeared to; what happened to our groups such as Family, Friends, committees, etc., etc. It now takes longer to delete the trash, going to the next message requires a movement from one side of the page to the other; we just learned how to do attachments and now need to re-learn what to most of you is second nature, but for some of us is not.

Some of us compare ourselves to the CIA. We acquaint new experiences on a CIA
need-to-know basis. You know the drill. $40 and the high school kid down the street keep us going. Personally, this will be an unexpected expense which I would rather not incur. Hey! Just thinking.....are all Comcast employees Democrats who are fostering the redistribution of wealth concept? Those of us who didn't grow up in the golden age of PCs will get a "tax increase" in the form of more tech support needs. We have a local independent Geek Squad that makes house calls now. Fills a need.

My contract with Comcast was initiated for two reasons: 1) to save money and 2) for the broadband speed. Since you have changed the product does that mean that you have broken the contract?

Is there anyone out there who can write one of those "Comcast Internet Tips for Dummies?" Put my order in, please.

See ya

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